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Tuesday, December 16, 2014

Are You a "No Contact" Customer?

In the last two months I have received an increasing number of "No Contact" orders from my Online Store. That means a customer has selected that they prefer not to be contacted by a demonstrator.

Stampin' Up! takes privacy very seriously and when a customer opts to have "no contact", that means that I don't even know their name! I can see the order summary, but in the place of a name and address, it simply says: "No Contact".

While I certainly respect that some people wish to shop anonymously, it makes me sad that I can not properly thank these stampers for supporting my business. I strive to offer good customer service, including sending thank you cards, make and takes kits for orders over $40, and free catalogs.

My fear is that many of these "No Contact" customers don't realize what they are opting OUT of. I have seen orders come through with the Hostess Code and it is clear that they expect to hear from me and get a make and take kit, but I have NO way of contacting them!

If you are reading this and you are a "No Contact" customers, you can change the settings in your customer profile in my Online Store. Email me at julie@the-davisons.com and I will send you step-by-step instructions to change this setting.

Thank you for supporting my business and for giving me the opportunity to service your stamping and shopping needs!

Click HERE to Order Stampin' Up! Products Online, Anytime!

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